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FAQ

  • Where are your products designed and made?
  • Do you offer free shipping?
  • How long will my order take to arrive?
  • What sizes do you offer?
  • Do you accept returns or exchanges?
  • What payment methods do you accept?
  • Are your materials safe for kids?
  • Do you restock sold-out items?
  • How do I care for my items?
  • How can I contact you?

Frequently Asked Questions

Where are your products designed and made?

All designs are created right here in Australia by me — a stay-at-home mum of two! All items are made in small batches with trusted local and overseas partners.

Do you offer free shipping?

Yes! We offer free shipping within Australia for orders over $90.

How long will my order take to arrive?

Orders are usually packed within 2–3 business days and shipped via Australia Post or Sendle.

What sizes do you offer?

We Offer kids sizes 0-5 and adults XS- XL.Our clothing runs true to size with a relaxed fit — perfect for kids to grow into!

Do you accept returns or exchanges?

Yes, if your item is unused and in its original condition, you can return or exchange it within 30 days.

What payment methods do you accept?

We accept all major credit cards

Are your materials safe for kids?

Absolutely. We choose soft, durable fabrics made to handle everyday adventures.

Do you restock sold-out items?

Some pieces are limited edition, but popular items may be restocked — sign up for our newsletter to be the first to know!

How do I care for my items?

We recommend cold, gentle machine washing and air drying to keep them looking their best.

How can I contact you?

You can reach me directly through the contact form or at admin@compassandcradle.com.au — I’d love to hear from you!